Pay Attention to Your Staff’s Learning Curve
Here’s why you should have a learning time frame when you train staff for critical skills. First, understand that each […]
Leader, Learn to Listen!
If you have a strong personality, you may miss life’s warnings because you expect them to be forceful in nature. […]
How to Develop Managers
I once wrote that as an entrepreneur or manager, you have 10 years to replicate yourself and to build internal […]
Know Your Business Strengths
You must come to terms with your business strengths and then, collaborate to solve your weaknesses. For instance, my specialisation […]
Dangers Of Mentoring
Unless they are life coaches, therapists or very wise, many mentors cannot help their mentees to see multiple paths to […]
Leadership & Succession
Output is a referendum on process. It is difficult to judge the quality of a leader outside of the quality […]
Building is Hard
I’m helping to build a new institution on a volunteer basis. I sit on the Board. Every now and then, […]
Communication in Customer Service
Let me explain something about customer service. When there’s a problem, the WORST thing you can do as a service […]
The Businessman’s Prayer
Lord in my business, help me to use wisdom instead of craftiness; suasion instead of manipulation. May those who accuse […]
Not Just a Technical Problem
I run a retail store. It is the only premises I have and the only location where customers can purchase […]